Despite arriving early, Turkish Airlines did not allow us to board because the gate was closed. Additionally, they demanded a ₺2000 penalty for booking another flight. We had tickets for the August 5th, 20:50 flight. Although we were at the airport as a family by 20:00, there was a long queue. Time passed while waiting, and it was our turn at 20:14. Then they said the gate was closed and the system was shut down, so they didn't let us on the plane. We were severely inconvenienced, especially with children and babies. They said they could issue tickets for August 9th if we paid a ₺2000 penalty.
This is the first time something like this has happened to me, and I suspect they overbooked the flight and found this as a solution. Other people were also inconvenienced like us. I watched a documentary about Turkish Airlines where they overbook flights and then offer money and hotel stays to passengers to take the next flight. They overbooked to cover cancellations, and we suffered because of it. My first task on Monday will be to file a complaint with the Consumer Arbitration Committee. Moreover, I will write about this incident on all platforms.
I purchased two flight tickets from Turkish Airlines to Sarajevo. I woke up at 4 AM and, living in Kurtkoy, I arrived at Turkish Airlines and waited 1.5 hours in front of the departure gate. Due to the crowd at the entrance, I waited for them to move inside before entering. There were about 20 peopl...
Turkish Airlines violated gate closure rules and caused me to miss my international flight by closing the gate more than 20 minutes early. They responded to my complaint both at the airport and through their website with the following 'false information': 'Boarding procedures end 20 minutes before t...
On August 7th, I was denied boarding for my Turkish Airlines flight scheduled at 19:15. When I contacted customer service, they informed me that it appeared as though I had missed the flight. However, I was at the airport and was told that the gate had closed and I could not board. Meanwhile, other ...
Today, my wife, children, and I were supposed to fly from Istanbul Airport to Ordu at 08:05 with Turkish Airlines. We arrived at the airport at 07:00. Although there were available check-in counters, we were directed to the family check-in area since we were traveling as a family. It was crowded, an...
I had a ticket for the 07:40 Antalya/Istanbul flight with Turkish Airlines. At around 07:00, I was informed that I could not proceed with check-in and would not be allowed to board the flight, and that I needed to purchase another ticket. Despite explaining that I frequently fly and have never encou...
Comments