During a flight with Turkish Airlines, my luggage was damaged. The luggage was a gift from my aunt for my university graduation, so I don't know its price or where it was purchased. It's a cabin-size suitcase with only one handle, which is the damaged part, making it very difficult to use. Besides the broken handle, there were many deep scratches and dents on it. I reported the damage immediately upon receiving my luggage and have been struggling with the issue for quite some time. I took it to repair shops, but they said they couldn't find a matching part for the suitcase. Turkish Airlines requested a document stating that the suitcase couldn't be repaired. The repair shops said they couldn't provide an official document and suggested I just give up. At the final stages of the process, I was persistently told to find the same suitcase online, provide a document stating it couldn't be repaired, and include an invoice or something indicating its price. I contacted customer service several times, and each time they told me to keep trying, even if it gets rejected a few times. The problem is that the approval and rejection processes take time and require constant follow-up, which is exhausting for me as a student. I am still stuck at the same point, with the same documents being requested, and I have received approximately three rejections so far. I can't use my suitcase; it just sits there, and I feel helpless. I hope my issue gets resolved as soon as possible.
I flew from Sabiha Gökçen Airport to Trabzon Airport on September 17, 2023. I received my luggage damaged and filed the necessary report right away. Following that, I communicated with the airline via email, but the process became difficult. They demanded invoices for luggage given to students by an...
I flew with Turkish Airlines on 01.07.2023. After the flight, I found that my suitcase was damaged. I had bought the suitcase just one week before the flight, and it was brand new. I filed a report and filled out a form. In their response, they told me that I needed to get the suitcase repaired. I i...
On my March 31 Turkish Airlines flight from NYC to Istanbul, both of my hard-shell suitcases were damaged and rendered unusable. One was visibly broken at the airport, so I filed a report there; the other had internal damage that I only discovered after arriving home, prompting a second report. With...
I'm having trouble completing the damaged baggage form on the Turkish Airlines website. Even though I provided all the necessary details, I regret to inform you that your transaction cannot proceed, dear passenger. An error message saying "Please try again." is displayed. I've been dealing with this...
I took a Turkish Airlines flight from Van to Istanbul's new airport. My suitcase took forever to arrive and was completely ruined, making it and everything inside it completely useless. When I got my luggage, I was really surprised to see that the suitcase was in pretty bad shape. It had cracks, den...
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