Anadolu Jet canceled my flight ticket without my knowledge. We are currently in Basel and our return ticket has been canceled automatically. We keep calling customer service and filling out forms, but there is no result. I have a flight on 01.01.2024 with PNR number R7AY6U, but no ticket. I don't want to be stranded in Basel with my wife and 2-year-old son. We faced a similar issue on our way here. Our ticket was unexpectedly put on hold 24 hours before the flight, and I left a record every 2 hours with TK-10077636, but there was no response. I traveled from Eskisehir to the airport in the morning, hoping for a chance. At the Anadolu Jet office, they said there was a system error and tickets for passengers with children couldn't be printed. The managers intervened and resolved the issue. Before boarding, my return ticket was active, but it got canceled again when I arrived in Basel. I kindly request that my ticket be reactivated to resolve this inconvenience.
On 15.03.2024, I purchased a flight ticket from Izmir to Istanbul via the Anadolu Jet app. Due to my 3-month-old baby's illness, I wanted to cancel or reschedule the flight ticket. When I contacted Anadolu Jet, they informed me that they are now operating as A Jet and that I should contact Turkish A...
My husband purchased tickets for himself, his mother, and our one-year-old daughter for the Turkish Airlines Bodrum-Milas/Istanbul flight on 10.02.2024 with PNR code VB8LBI. During the check-in process, the app did not clearly indicate the 'add baby' option, resulting in an extra infant passenger be...
My Anadolu Jet flight TK7732 from Berlin scheduled for Thursday, April 4, 2024, was rescheduled to Friday, April 5, 2024, and I received a notification about this change. Immediately, I contacted customer service to reschedule my ticket back to April 4, as I had planned everything accordingly. The c...
On 08.12.2023 at 16:56, I purchased flight tickets with PNR code U2AYIP-UHCV6M for myself, my wife, and my daughter. On 11.12.2023, we found out that my daughter has a serious health condition. We were referred to various departments by the doctor for detailed examination procedures. Since these pro...
I purchased a flight ticket for 4 people from Anadolu Jet on 29.08.2023 for a flight scheduled on 09.09.2023. Due to a change in my plans, I had the tickets put on hold. After Anadolu Jet rebranded to Ajet, I tried to use my tickets on 20.07.2024, within the one-year validity period. When I contacte...
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