In March 2023, I traveled with Turkish Airlines. When I received my baggage, I noticed it was damaged. My Polo brand suitcase, valued at ₺1300, was reported damaged at the baggage support desk at Istanbul Airport, and I was informed that it could not be repaired and compensation would be provided. I was asked to create a claim through their website, and they mentioned they would include the report they wrote. One month after creating the claim, I received a response stating that a payment of ₺220 would be made. I did not accept this and requested a suitcase of equivalent value. After much effort, they offered a suitcase that was not equivalent, and I accepted it as I did not want to deal with it any longer. Despite months passing, my claim has not been updated, and the suitcase has not been sent. No payment has been made either. I do not plan to choose them again. They are not responsible.
My luggage was damaged during my return flight from Antalya to Istanbul on August 19, 2023. I promptly filed a report, and the following day, I filled out Turkish Airlines' online baggage irregularity form. They eventually asked for the baggage receipt, but I explained that there was none because I ...
I flew with Turkish Airlines on 01.07.2023. After the flight, I found that my suitcase was damaged. I had bought the suitcase just one week before the flight, and it was brand new. I filed a report and filled out a form. In their response, they told me that I needed to get the suitcase repaired. I i...
On December 9, 2023, my baggage was seriously damaged. At the Turkish Airlines baggage section, as there was no suitable cabin baggage available, a 'Damage Report' was created. They personally took a photo of the damaged suitcase with the reference number ISTTK60271/09DEC23/1829GMT, and recorded my ...
I recently took a flight with Turkish Airlines from Istanbul to Rize Artvin Airport in business class on June 22, 2022. Just like before, my luggage was damaged. I missed the Havaş bus because I had to file a report. I had to pay 800 TL for a taxi to get to my destination by 4:30 AM. This is not the...
On September 22, 2023, I reported my damaged baggage at Istanbul Airport. I later sent the report along with the required documents to Turkish Airlines via their website. On October 4, 2023, the report was forwarded to the compensation department. Despite being promised a response within 21 business...
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