Turkish Airlines Anadolu Jet Extra Charge Complaint
Despite arriving 35 minutes early at the baggage check for my Turkish Airlines Anadolu Jet TK7005 and TK7098 flight from Izmir to Igdir at 10:05 AM, they did not process my and my 65-year-old passenger's check-in. They directed me to the ticket sales counter with a referral card. Despite all my efforts, they did not allow us to board the flight and sold us a new flight to Kars, two days later, for an additional ₺4774.44. If they had informed me that the issue was with the baggage and suggested leaving it at the baggage deposit, I would have done so. However, no staff member assisted in this matter. Despite having a funeral to attend, they left me and my elderly passenger with health issues in Izmir for two days, causing both financial and emotional distress. I request a refund of the unjustly charged amount and the compensation for my financial losses. I urge for a prompt resolution to address my grievance.
