I've complained several times about a problem with my Turkish Airlines loyalty points, but I've received no response from customer service because they don't respond to feedback. I made a hotel reservation and paid for it using the Turkish Airlines (THY) app. My stay was nearly 45 days ago, but the promised loyalty points have yet to be credited to my account. I have not received a response despite reporting the problem five times through the THY feedback option. My arrival date was February 5, 2023, Sunday (13:30 - 14:00), and my departure date was February 11, 2023, Saturday (11:30 - 12:00). The amount of my loyalty award was 2106 miles. I kindly request that THY resolve this matter as soon as possible.
Dear Sir/Madam, On April 8, 2023, I processed the missing miles from my past flights through the Turkish Airlines app. I have been waiting for months for these miles to be credited, but they still haven't been added. Last week, I called customer service. They informed me that since more than a ye...
I received an email from Turkish Airlines (THY) stating that I had the right to a full refund and free changes due to a modification in my flight. Based on this email, I made a change to my ticket through the app, but the site charged me an additional ₺1128.02. To avoid any issues at that moment, I ...
On 12.02.2023, I purchased tickets for two people for Istanbul-Adana and Konya-Istanbul flights. I canceled the tickets for my guest passenger. I called the call center and was directed to cancel through the app. I canceled my guest passenger's tickets via the mobile app. A message appeared stating ...
THY is not providing information for my promotional ticket! On January 11, 2023, I purchased four round-trip tickets for two people to Antalya for September from Turkish Airlines using my Miles&Smiles card in 6 installments. Unfortunately, I can't access the flight information sent to my email and p...
I booked a flight with Turkish Airlines (THY) from Izmir to Kayseri with a layover in Istanbul. Due to a delayed departure from Izmir, I missed my connecting flight from Istanbul to Kayseri. As a result, I couldn't reach Kayseri and had to return to Izmir, ruining all my plans. When I requested a re...
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