1
Ayhan is completely dissatisfied with the result

Problems Regarding MILES&SMILES Points on Turkish Airlines

March 26, 2023 3:03 pm
41

I've complained several times about a problem with my Turkish Airlines loyalty points, but I've received no response from customer service because they don't respond to feedback. I made a hotel reservation and paid for it using the Turkish Airlines (THY) app. My stay was nearly 45 days ago, but the promised loyalty points have yet to be credited to my account. I have not received a response despite reporting the problem five times through the THY feedback option. My arrival date was February 5, 2023, Sunday (13:30 - 14:00), and my departure date was February 11, 2023, Saturday (11:30 - 12:00). The amount of my loyalty award was 2106 miles. I kindly request that THY resolve this matter as soon as possible.

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