I've been an Elite status member of THY Miles Smiles for nearly 10 years. The card's validity date is listed as 31.12.2024, and I assumed my first year would end on 31.12.2023, during which I planned to accumulate 30,000 miles to maintain my status. However, it turns out that the one-year card validity period ends on October 1st, which is not mentioned anywhere.
There is no information regarding this in the mileage statement or Miles Smiles membership details. I had 3,500 miles available through the mile converter, but due to being 1,200 miles short, the card entered the second year and an additional 15,000 miles were added...
When I reached out for clarification, I was informed that THY requires 30,000 miles for the first year and 45,000 miles for the second year to maintain the card, and that there was no mistake...
What I'm trying to convey is, how do you determine the first year's validity period without providing any information? How are we supposed to know the exact date? Is it October 10th? November 15th? December 1st? October 1st?
If I had received this information, I would have used the mile converter to extend my card level for another 2 years. Now, you are asking for an additional 15,000 miles... The only date displayed on the screen is 31.12.2024.
Additionally, your applications are not up-to-date. The system still shows 1,421 miles needed to protect the card, and the converter does not work. Due to these application errors and shortcomings, we are being inconvenienced.
I kindly request that my grievance be resolved...
I have been a THY Elite Plus cardholder for nearly ten years. Normally, my card, which is renewed every two years, was extended until May 31, 2020, and then its validity period was extended by 18 months due to the pandemic and an additional 3 months due to the earthquake. Thus, the validity date was...
I am trying to convert the miles I earned from my purchases on my Garanti Bank Miles&Smiles card into status miles, but the conversion section shows that I can only convert a very small number of miles. However, both the THY website and the Garanti Bank site state that I should be able to convert up...
I have been a Miles & Smiles member for years and have been flying actively with THY for the past 2-3 years. I finally accumulated 17k miles and earned the right to upgrade a previously purchased ticket with 15k miles. When I tried to upgrade my flight, I was initially told it wasn't possible. Upon ...
I’ve been a Miles Smiles member for over 10 years, and my points, which are supposed to be usable through Turkish Airlines (THY), are inaccessible because my account is marked as frozen. I can’t log in using my TK number, phone number, or email, and customer service redirects me to the website witho...
While I was in the Miles and Smiles Classic Plus status, I needed 3100 points to reach Elite status. The THY mobile app suggested converting miles to status miles for Elite. I decided to test this by converting a small amount of miles first. I used 1500 miles to get 300 status miles, but instead of ...
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