I have been a THY Elite Plus cardholder for nearly ten years. Normally, my card, which is renewed every two years, was extended until May 31, 2020, and then its validity period was extended by 18 months due to the pandemic and an additional 3 months due to the earthquake. Thus, the validity date was extended until February 29, 2024.
While my card is being renewed again, the miles accumulated since May 31, 2020, should have been taken into account. However, due to an error in THY's system, the previous renewal date appears as December 1, 2021, which means my accumulated miles are not sufficient for the card renewal.
I have sent several feedback forms regarding this issue (including my previous correspondence with THY as evidence). Each time, I received the same standard response, which seemed to be a rote reply without thoroughly examining the issue. In my last correspondence, I specifically asked them not to send the same response again and requested a phone call, which they also refused.
In this situation, I feel that my earned rights have been violated, and I am therefore complaining about THY. It is extremely disappointing that a company, which is among the world's leading airlines and one of Turkey's rare global brands, approaches even its Elite Plus status customers so carelessly.
I've been an Elite status member of THY Miles Smiles for nearly 10 years. The card's validity date is listed as 31.12.2024, and I assumed my first year would end on 31.12.2023, during which I planned to accumulate 30,000 miles to maintain my status. However, it turns out that the one-year card valid...
On September 4, 2022, Turkish Airlines (THY) canceled my flight without providing any reason. Following this, I received an email stating that I have the right to either rebook once for free within one year or get a refund for unused flight vouchers within two years from the given date. When I conta...
My personal data has been processed unlawfully under the scope of KVKK, and 40,000 miles were deducted from my account without my consent or knowledge! On 09.08.2023, my spouse and I requested to use my spouse's annual 2 Elite Plus business upgrade rights at the Istanbul Airport Elite/Elite Plus cou...
Hello. On Thursday, April 20, 2023, I wanted to buy a plane ticket from THY. I wanted to use my previous flight miles. My flight miles were not enough, so I said I would use the purchase option. I was charged for miles far above the price of the plane ticket and I did it absentmindedly. Immediately ...
THY lost my ticket, and I had to purchase a new one for ₺12,500. I had two tickets for the Malta to Istanbul flight on January 12, 2024, evening. Despite boarding the plane with both tickets, I was not allowed to check in for the January 21, 2024, morning flight. They claimed there was an error indi...
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