On October 29, 2023, I flew to Seoul in business class. I frequently fly with THY, about 30-40 times a year, and I especially prefer business class for long flights. For the Seoul flight, if I remember correctly, I paid approximately ₺50,000-₺60,000 more than economy class, but the business class seat was not working. It was impossible to recline the seat. THY acknowledged this malfunction in writing, but to compensate for a similar experience on the same route, while 45,000 miles are required for a business upgrade, they only credited 20,000 miles as compensation. Paying an extra ₺50,000-₺60,000 for a one-way flight and encountering a non-functional seat without proper compensation is unacceptable. We don't pay ₺50,000 just for better food; the important aspect here is seat comfort and being able to sleep comfortably during the flight.
I am an Elite Plus member. During my last flight in Business Class on an Airbus from Istanbul to Los Angeles on February 10, my 4K seat did not work and remained in an upright position. I reported the issue to THY, and they only compensated me with 20,000 miles, which I found insufficient. Despite f...
I purchased a business class ticket for Turkish Airlines flight TK0025 from Taipei to Istanbul, departing on September 26, 2024, at 21:40. Upon boarding, I discovered that my seat was broken. I reported it to the staff, who confirmed that the seat's spring was damaged and they couldn’t recline it. D...
I had a very uncomfortable journey with THY on my Istanbul/Abu Dhabi flight, despite booking Business Class seats. Both on the outbound and return flights, the seats were at a Comfort Class level. Additionally, I want to point out the unfairness of the miles awarded for Business Class. Not only was ...
My wife, mother, and I purchased round-trip emergency exit tickets from Istanbul to New York. I emphasize 'purchased' because Turkish Airlines (THY) found the amount we paid insufficient and made us repurchase the same seats three times, each time at higher prices. Initially, we paid approximately ₺...
THY is known for its reliability and corporate image. However, the situations it puts its customers in reveal otherwise. On September 1, 2023, we purchased a ticket to Moscow from THY for ₺15,183. We upgraded the outbound ticket to business class by paying an additional ₺21,000. Due to an unforeseen...
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