Despite having a ticket for the 22:10 flight to Bodrum on 28/07/2023 under the name Yuliia Hoian, I was not allowed to board the plane. The check-in closed 40 minutes before the flight, and when I tried to check in online as instructed by the staff, it didn't work. The staff member then claimed to be an intern and did not help further.
The so-called transfer desk was of no help, offering only advice and blaming me for the issue. Despite my inconvenience, there was no assistance in arranging tickets for the next flights, even for a fee. The next day, I had to buy another ticket for the 18:25 flight to Dalaman and then travel from Dalaman to Bodrum.
Later, I found out from Mehmet A** E***'s complaints that they often oversell tickets, looking for excuses to deny boarding. It seems they sell the same ticket to multiple people. 5370545**.
On 21.08.2023, we purchased tickets from Dalaman Airport to Elazig Airport. I completed the online check-in on the THY website, and the screen displayed 'Ok'. However, upon arriving at the airport, I was informed that the check-in was not completed. Despite being there more than 45 minutes in advanc...
My brother tried to check-in for the flight from Istanbul to Dalaman on 18.09.2023 at 12:05 a day before, both via mobile and web. Due to issues with your system, it didn't allow him to check-in. We called customer service, and even your call center representative couldn't complete the check-in and ...
On 04.08.2023, my friend B*** C*** and I checked in online for flight TK2720 from Istanbul to Igdir, scheduled to depart at 13:15. We were assigned seats 21A and 21B and generated our mobile boarding passes. At 12:20 on 04.08.2023, I attempted to drop off my baggage at the THY express baggage drop c...
On January 28, 2024, I had purchased two tickets with the PNR code SU25IZ for the THY Anadolu Jet flight TK7260, departing from Istanbul Sabiha Gokcen to Adana Sakirpasa at 09:35. I left my house two hours early and arrived at the airport at 08:20. Due to weekend congestion, I waited 10 minutes at s...
I arrived hours early for my flight on 10.06.2024. I tried to check in more than 2 hours before the flight, but I kept getting a 'This page can't be reached' error. I tried using the link sent by customer service, but it still didn't work. Then, I tried the kiosk machine, which displayed 'Seats are ...
Comments