I am experiencing some issues with THY's billing system. When we request an invoice for a ticket purchased with a company credit card, we need to go to a completely different site to create the request. With Pegasus, we can complete this process in 10 seconds, but with THY, it takes hours of procedures.
The ticket system is not providing my invoice due to a technical issue. When I call, they cannot assist me over the phone and direct me to the support on the website. I try to find an email address among the links and FAQs on the support page. After struggling with AI in the chat section, I finally manage to reach a human.
I am still wasting time while writing this complaint. I kindly request THY to simplify the invoice processes. Just as you know how to take our money, please also provide our invoices easily.
I contacted THY customer service for assistance with a ticket for a disabled passenger and their companion. I was constantly put on hold. The only fast part was the payment process. A gentleman who mentioned there was a system issue took my contact number and promised to call back, but no one did. W...
Despite wanting to make a paid seat selection with THY, we encounter payment errors even though there are no issues with our bank cards. We spent an exaggerated 120 minutes trying to connect with a customer representative and barely managed to get through. They also couldn't process the payment. It ...
I booked a ticket through the THY mobile application. The last date for ticketing the reservation was 20.07.2023. On that day, I called the THY call center. However, it turns out the number I called was not the THY call center but an agency. The person on the phone did not make this clear at all and...
Subject: THY Ticket Change & Refund Hello, I was unable to attend my flight with THY in March due to my father's cancer diagnosis and hospitalization. I explained this situation to their customer service and also created a feedback report. However, I have not received a clear response from the...
THY customer representatives don't seem to know what they're talking about. I've called 10 times, but they still haven't resolved my problem. Every day, I'm put on hold and asked to open a new feedback. I want to send my sister as a companion for our disabled passenger, but I'm told to upload all th...
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