On July 25, 2023, after receiving my boarding pass for my flight scheduled to depart at 16:05 with boarding at 15:35, I arrived at the boarding area at 15:43 and reached the gate at 15:48, only to find that the gate had already closed. Despite there being 20 minutes left until departure, I was not allowed to board the plane. The staff directed me to a service area where I explained the situation. Although the flight had not yet taken off and was delayed, I was told to purchase a new ticket. After discussing with the supervisors, they agreed to give me a ticket for the night flight, but due to the flight being full, I was advised to get a penalized ticket to a nearby city. When there were no available seats in nearby cities, I was told to reapply 45 minutes before the night flight. Upon arrival for the night flight, I was asked to pay the full ticket price and was forced to do so as the flight was about to depart. When I finally boarded, the gate remained open past the departure time, and I was kept waiting inside the plane for 20 minutes. I strongly object to THY's double standards. Despite being able to board my original flight without any issues, I was subjected to unnecessary delays and forced to buy the most expensive ticket for the night flight. I demand immediate action and restitution for the inconvenience and additional costs incurred.
I had a ticket for the THY flight on 18.08.2023 at 16:20. Despite arriving 1.5 hours early and joining the check-in line, the crowded and shared counters for all flights caused me to reach the counter at 15:30. As I hadn't done online check-in and it was past the last 60 minutes, they informed me I ...
Hello, I purchased a ticket for flight TK2676 from THY scheduled to depart on 18.11.2023 at 15:05 for ₺1650. I also completed my online check-in the day before. On 18.11.2023 at 12:29, I was informed via message and email that the flight would be delayed by 45 minutes and would now depart at 15:50....
I had a flight with Turkish Airlines (THY) on 01.09.2023 at 07:50 from Istanbul to Basel. Due to the slow service at THY's check-in counters, I arrived at the boarding gate 15 minutes before departure. Despite seeing me arrive, the staff at gate D2 closed the door and prevented me from boarding. I h...
On 15.08.23, our Turkish Airlines (THY) flight from Istanbul to Adana was scheduled for 15:30. I had already checked in online and we arrived at the airport at 14:20. When we tried to drop off our baggage at 14:50, we were told that the baggage would not be accepted. We requested to speak with anoth...
Despite completing online check-in and generating our boarding passes for THY's Istanbul/Izmir flight on 26.01.2024 at 18:00, we were denied boarding with the excuse of 'being late' and experienced unprofessional behavior from the staff, which is not befitting of THY. When we arrived at the airport ...
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