Hello, I am a student from the earthquake region of Adana. I purchased two round-trip tickets from Adana to Istanbul to attend my university final exams. However, due to the decision of the Higher Education Council (YÖK) to switch to remote education, I am unable to travel to Istanbul. Therefore, 25 days before the flight, on May 24, I called THY customer service to inform them of the situation. During my conversation with the customer representative, I was told that the most sensible option was to keep the tickets open by paying a ₺400 penalty. Additionally, after paying the ₺400 penalty, I was informed that I could use the amount I paid for these tickets (₺1313) for any flight within a year. However, on August 29, I called customer service to use this open ticket amount to purchase a one-way ticket to Istanbul as my university was reopening. The customer representative informed me that besides the difference between the ticket I wanted to purchase and the amount I had open, I would also need to pay a ₺250 transaction fee and over ₺200 in tax differences. I mentioned that I had already paid a ₺400 penalty and that charging an additional over ₺400 was excessive. However, the representative stated that no penalty was charged when keeping the ticket open. This situation surprised me. Now, did I unnecessarily pay a ₺400 penalty as the representative stated, or is the representative not familiar with the procedure? I request that my phone calls be reviewed to provide me with the most accurate information and to resolve this grievance. I cannot provide feedback as my ticket is still open.
I purchased a round-trip ticket from THY to Antalya. According to the refund conditions, I was informed that there would be a deduction of ₺525 if I canceled the ticket. Based on this information, I canceled my return flight, accepting the deduction, due to a change in my return date and time and no...
Where is my THY ticket? In July 2023, I purchased a Erzurum-Istanbul flight ticket. I fell ill, was hospitalized, and underwent surgery. While I was in the hospital, I called the customer service 48 hours in advance to explain my situation. The representative I spoke to told me that they would sell ...
I purchased a round-trip ticket from Ankara to Seoul. By mistake (due to the 13-hour flight duration causing confusion), I booked the return ticket for one day later. This mistake cost me an additional ₺6,000. I immediately contacted THY customer service and explained my error. To switch to the tic...
THY Prime Fly Ticket Change without Penalty Issue Last week, I purchased a flight ticket from Canakkale to Gaziantep with a layover in Ankara for my family and me. While buying the ticket, it was mentioned that if I chose the Prime Fly option, I could make changes without penalty by paying an add...
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