I purchased a one-way ticket from Turkish Airlines (THY) for Friday, August 25th. Later, due to circumstances beyond my control, I requested a refund. The email I received stated that I would incur a ₺250 penalty if I canceled the flight.
However, when I called customer service, a representative named Hande informed me that for my flight, for which I paid ₺3635, the refund amount would be around ₺3100. She mentioned that the deduction would be around ₺375. Additionally, I was told that I would need to pay an extra cancellation fee of around ₺500-₺600.
This information was not mentioned in the email I received, which only stated a ₺250 penalty for the cancellation. Despite informing her of the email details, she said that the pricing on their screen was different and updated.
I am now wondering what kind of approach this is. As a consumer, I am only responsible for the pricing communicated to me via email, not more than that. This is beyond comprehension. Rest assured, I will seek what is rightfully mine.
I purchased a round-trip ticket from THY to Antalya. According to the refund conditions, I was informed that there would be a deduction of ₺525 if I canceled the ticket. Based on this information, I canceled my return flight, accepting the deduction, due to a change in my return date and time and no...
I purchased a ticket from THY for October 8th, Sunday. Since there was still time, I hadn't checked in or selected a seat. Due to an unexpected commitment on that day, I want to cancel the ticket. I paid ₺1650 for the ticket. However, when I try to cancel, THY only refunds ₺1240, keeping ₺400, and n...
I received an email from Turkish Airlines (THY) stating that I had the right to a full refund and free changes due to a modification in my flight. Based on this email, I made a change to my ticket through the app, but the site charged me an additional ₺1128.02. To avoid any issues at that moment, I ...
TRYSubject: Turkish Airlines did not refund of Prime Fly ticket fee Turkish Airlines feedback no: TK-8897522 From THY website on 23.04.2023; I bought two tickets 1) 23.06.2023 at 22.20 Istanbul Airport (Ist) -Antalya Airport (AYT) departure, 02.07.2023 at 12.15 Antalya Airport (AYT) -Istanbul Airpor...
Due to an operational change by Turkish Airlines, I was initially offered a free change option for my ticket. They informed me that the new ticket details would be sent via email and SMS. However, I did not receive any notification. When I called back, the customer representative told me that I had ...
Comments