I had a ticket for a round trip to Frankfurt, departing on 25.09.2023 and returning on 10.10.2023. I entered Germany on the 25th with THY. Due to a change in my return flight time, I confirmed the new flight schedule on 27.09.2023 and checked in. On 10.10.2023, I went to the airport for my 19:05 TK 1594 flight. After checking in my luggage, I was told by THY staff that their system showed I had never entered Germany and that I was not there. Essentially, I was marked as an illegal entrant. They asked me to prove how I entered Germany, and thankfully, I had my THY seat ticket and other documents with me. Despite showing them, their system still indicated I had not entered Germany and that I had no return ticket. I waited until 6:10 AM for THY to resolve the issue, but they blamed me for allegedly purchasing the wrong ticket, which was not the case. I had paid for my tickets in full and selected my seats. They refused to let me board the plane, causing me immense stress and frustration. Eventually, after providing my passenger number, my ticket appeared in their system. This was clearly a THY system error, not my fault. I almost missed my flight because of this. How will the stress and anxiety I experienced be compensated? I am very curious. The blame was placed on me! Later, after providing my passenger number, my ticket appeared in the system. This was clearly a THY system error, not my fault. I almost missed my flight because of this.
I had a flight with Turkish Airlines (THY) on 01.09.2023 at 07:50 from Istanbul to Basel. Due to the slow service at THY's check-in counters, I arrived at the boarding gate 15 minutes before departure. Despite seeing me arrive, the staff at gate D2 closed the door and prevented me from boarding. I h...
I had a ticket for the THY flight on 18.08.2023 at 16:20. Despite arriving 1.5 hours early and joining the check-in line, the crowded and shared counters for all flights caused me to reach the counter at 15:30. As I hadn't done online check-in and it was past the last 60 minutes, they informed me I ...
On 08.07.2023 at 10:45, I had a flight from Warsaw to Adana. Despite arriving at the airport 1 hour and 15 minutes (09:30) before the flight, I missed it. Let me explain why; there was a long queue at the baggage drop-off, and the screen displayed a THY Istanbul flight. I thought it was delayed and ...
On 21-09-2023 at 14:10, I had a THY flight from Istanbul to Amsterdam, but I missed the flight due to incorrect guidance from the THY staff at the check-in/visa process. Here are the details: 1. I did online check-in a day before. 2. At 12:45, I saw from the check-in board at Istanbul airport that...
On December 10, 2023, I arrived 40 minutes early for my THY flight from Izmir to Istanbul Airport and had selected my seat a day prior, yet I was denied boarding. The issue was due to an error on the check-in screen after I selected my seat. I received the seat selection confirmation via email. My f...
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