Hello, normally my flight from Hatay was a connecting flight to Australia, but due to an issue with the airline, my flight was delayed. However, my flight from Kuala Lumpur to Sydney has a layover of more than 12 hours after arriving from Istanbul to Kuala Lumpur. In such cases, the airline should arrange hotel accommodation. I showed this to the authorities here. They said they couldn't do it, and now I'm in Malaysia. Unfortunately, I will have to travel under very uncomfortable conditions. The policy states, 'Passengers with a layover of 12 hours or more for Economy Class and 9 hours or more for Business Class can benefit from free hotel accommodation if no shorter connecting flight is available for the relevant travel. (Note: Even if a shorter connecting flight is fully booked, this service cannot be utilized.) For example, if passengers are offered two different options for a London-Dubai trip, one with a 6-hour layover and another with a 12-hour layover, passengers choosing the 12-hour layover flight cannot benefit from this service even if the 6-hour layover flight is fully booked.' Despite showing this, they did not provide hotel accommodation. I request that the necessary action be taken.
My luggage was lost on my connecting flight from Kayseri to Australia. Initially, my flight was scheduled for 11.08.23 at 22:20. However, due to the cancellation of my Kayseri to Istanbul flight, we could only find a ticket for 14.08.23. First, my 22:20 Kayseri to Istanbul connecting flight departed...
Hello, my connecting flight from Istanbul on November 11, 2023, at 15:40 was canceled by THY. We boarded the plane and after waiting for about an hour, we learned that it was canceled. An alternative flight was arranged, and unfortunately, we were transferred to a hotel around 21:30. Unfortunately, ...
We were scheduled to fly from Iğdır to Antalya with a layover in Istanbul via Turkish Airlines. On 07.08.2023, our flight was supposed to depart at 9:25 AM, but the plane did not land in Iğdır on time, causing a 50-minute delay to Istanbul. Our connecting flight to Antalya was at 1:05 PM, and we mis...
On 24/05/2024, I purchased a ticket from Turkish Airlines for a flight from Istanbul to Indonesia. During my return trip, I had a connecting flight from Malaysia to Indonesia, which was operated by a partner airline of Turkish Airlines. Unfortunately, the partner airline did not allow me to board th...
I would like to share the issues I experienced on 20.06.2023 with my connecting flights from Istanbul to Ankara and Ankara to Diyarbakir. Due to a delay in the flight, I was informed that I would not be able to catch my connecting flight from Ankara to Diyarbakir, and thus, I could not complete my j...
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