Extra Fee Was Charged for Reactivating My Turkish Airlines Ticket

During my call with customer service regarding the ticket we kept open for my daughter, I was informed that I needed to pay 60 EUR to keep it open and 80 EUR to reactivate it, totaling 140 EUR. Additionally, I was told that if there was a price difference between the date I purchased the ticket and the date I reactivated it, this difference would be added to the amount. However, the ticket price I originally paid was $377, and on the date I wanted to reactivate it, the price was lower at $371. Despite there being no additional amount to be added, I was quoted an extra fee. When I tried to reactivate the ticket, I was asked to pay around 230 EUR. I objected, stating that I was not informed about this, that I accepted the 140 EUR fee, and that my daughter is currently in Morocco with her three-month visa about to expire, needing to leave by November 28 at the latest. I emphasized that the ticket needed to be reactivated urgently and that I required an immediate response. Despite multiple feedback attempts, Turkish Airlines has not responded to me. What kind of service is this?