Regarding our Istanbul-Strasbourg flight with THY flight number TK 1455; since my son had a student ticket, we had to check in as a family with a total of 4 tickets, but in a 1+3 arrangement. Three of our tickets were upgraded to business class. The issue started after this.
My son remained in economy class, which is understandable. As soon as I boarded the plane, I approached the cabin chief, Ms. I***, to explain the situation, and we had the following dialogue:
- Me: Hello, good morning. One of our family members is a student and had to check in separately due to having a student ticket. It seems that three of our tickets were upgraded.
- Ms. I***: We didn't do that.
- Me: By 'we', I mean the airline. I'm referring to THY.
- Ms. I***: We didn't do that. Is it correct for you to say 'we'? Do we call passengers 'you passengers'?
- Me: By 'we', I meant THY. Aren't you a THY staff member? I said, and I added that we are on such different wavelengths that it's not meaningful for me to say anything further.
- Ms. I***: I agree.
Then I went to my seat and sat down. My request was not about getting a positive or negative response but rather about the inability to communicate with a staff member before even getting to the main point.
Frankly, I didn't know how to converse with such a communication-averse staff member in a time of need at one of the largest airlines.
And the following 3 hours were very unpleasant, to be honest.
Good day, I am O*** O******. On July 1st, we boarded the Istanbul-Konya flight. There was a heated argument between the flight attendants and passengers over seating. The cabin chief, Ms. G****, scolded and yelled at the passengers like they were children. Then it was our turn, and as a family of fo...
On January 17th, Wednesday, I purchased tickets from THY for a flight to Trabzon. Additionally, I paid extra to ensure my 2.5-year-old son could sit by the window and I took the middle seat next to him to avoid any contact with others. This morning at 07:38, I woke up to messages and emails indicati...
On February 5th, for the 17:15 THY Paris - Istanbul flight, I joined the queue at the corporate section to complete my check-in process. The staff mentioned that I had excess baggage and refused to process my check-in. Due to my limited foreign language proficiency, I requested to speak with a Turki...
On 21-09-2023 at 14:10, I had a THY flight from Istanbul to Amsterdam, but I missed the flight due to incorrect guidance from the THY staff at the check-in/visa process. Here are the details: 1. I did online check-in a day before. 2. At 12:45, I saw from the check-in board at Istanbul airport that...
On July 30th, for the 18:55 (19:20 delayed) flight from Antalya to Istanbul, I went to check-in with 3 children and 2 adults for THY two hours before the flight. The staff kept us waiting for about half an hour, then a female official confusingly told us that there was overbooking on the flight, ...
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