When my Turkcell internet package expired, I went to the add-ons section and bought a 1-month 5 GB option. After waiting for it to activate and it did not, I contacted Turkcell. The customer service representative then informed me that my plan had been changed as a result of this add-on purchase, and they refused to cancel when I requested it. Despite explicitly stating that it was a one-month add-on, they insisted on keeping it. I've been with Turkcell for seven months, with five months remaining on my 12-month plan. Previously, I paid ₺280 for 20 GB and 1000 minutes, but now they want ₺280 for only 5 GB, with additional monthly charges for plan changes. Selling the main package in the add-on category is an obvious Turkcell app flaw. If cancellation is not possible, please contact me to switch to a bill-free plan or cancel.
Turkcell is a company that should not be trusted. They advertised a home portable internet plan with 250 GB for ₺635. When I signed up, my first bill was ₺700. When I inquired about this, they said it was mentioned in the contract. However, that was not communicated to me. They insisted that their s...
I was using Turkcell’s "Aynen Favorim 20 GB" monthly package for ₺365 with a one-year commitment. About a month before the end of my contract, even though I hadn’t used the full package, they enrolled me in the same campaign and issued a bill for ₺755. I don’t understand why I was billed for the sam...
My 12-month contracted package expired, and Turkcell automatically renewed it without informing me. When I contacted customer service, they informed m...
Turkcell added over ₺400 to my bill, claiming that I exceeded my data limit eight times within just five minutes, despite not having my phone with me or actively using the internet. When I spoke to customer service, they dismissed me, saying they could not assist. The live chat support on the mobile...
I was already fed up with Turkcell's excessive data usage, but this month they managed to make everything even worse. Despite having a social media package, it consumed my regular data and exhausted it. Since I work on my computer, I bought a hotspot package for myself. To use it on my phone, I used...
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