I've been a Turkcell Platinum customer for nearly a decade. As of yesterday, my contract expired. In previous years, they would contact me before my contract ended to offer suitable tariffs and packages, but this year, there has been no outreach whatsoever. I had to call customer service myself to notify them of my expiring contract and inquire about suitable packages, but no personalized assistance was provided. I couldn't find any offers apart from what I saw on the Turkcell app. Why the reluctance to retain customers? Why aren't discounted packages offered to customers? What changed this year that Turkcell is charging prices double those of other operators for similar package contents? Yesterday, before my contract ended, I attempted to purchase the 'Mega 85 GB' package through the app. It was priced at ₺570 for the first three months, but I encountered errors repeatedly and couldn't proceed. When I checked this morning, I saw that the price had increased to ₺600. When I called customer service, they simply said, "It happens, if you want it, it's ₺600." Last year, as a Platinum customer, they offered special packages separate from the app, but this year, even those are gone, and even when we call customer service, we're put on hold for three to five minutes. Where are the dedicated customer representatives for Platinum customers? We used to have direct access to them. I'm currently exploring other operators and considering porting my number. Congratulations on successfully alienating a long-time customer like myself. I wish you continued success.
I have been using the Turkcell Platinum 120 GB postpaid plan for about 7 years, and during this time I have recommended Turkcell to people around me and used the service with satisfaction. However, for the past 2 years, despite being a long-term and loyal customer, I have not been offered any specia...
My Turkcell tariff commitment is about to end. While the package I was using was ₺260, the same package is now ₺540. They are asking for more than double the price. I understand that costs have increased, and of course, there should be some rise, but an increase of more than double doesn't seem reas...
I have been using a Turkcell postpaid line since around the year 2000, and I am currently paying ₺431 per month for my Dev Maxi 120 GB package. My current commitment ends on 25 December, and during the renewal phase I was offered a similar package for around ₺520. While I do not find my current pric...
As a customer who has happily used Turkcell for years and has generally been satisfied with the services provided, I now feel compelled to write this complaint due to a series of issues I've recently encountered. Lately, with significant increases in package prices and consistently high bills due to...
I can't cancel the data package that I activated through the dealer and their technical support for the data line I use. For some reason, only Platinum packages with voice message options, etc., are available in the Turkcell app. When I try to call, I get a message saying, "You cannot connect to a c...
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