Turkcell Platinum 120 GB Plan No Loyalty Offers - Constant Price Increases

Gökhan
November 18, 3:14 am
3

I have been using the Turkcell Platinum 120 GB postpaid plan for about 7 years, and during this time I have recommended Turkcell to people around me and used the service with satisfaction. However, for the past 2 years, despite being a long-term and loyal customer, I have not been offered any special discounts or advantageous packages. Instead, my plan price has increased every year, and I keep encountering more expensive options. My contract renewal date expires in 20 days. I contacted customer service, and they told me that continuing with my current plan is the most reasonable option, but that starting from December the price will increase by ₺400 and reach ₺1900. I also checked the Turkcell app and visited the stores, but I couldn’t find any special campaign or discount for me. Until now, I have not received any loyalty benefits or gift packages either. After staying with Turkcell for so many years, not receiving any kind of privilege made me feel let down. I request a personalized, reasonably priced plan or a discounted package (such as 90 GB, 1000 minutes, etc.). Otherwise, I am considering ending my long-term subscription.

November 20, 11:06 am (2 days after complaint)

Dear Customer, We tried to reach you regarding your request from the number 532, but we were unable to contact you. We will call you again from this number. Kind regards, Turkcell

November 20, 12:16 pm

Dear Customer, We tried to call you but could not reach you. You can use the Turkcell app for any needs regarding our products and services. http://turkcell.li/indir Best regards, Turkcell

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