I have been using the Turkcell Platinum 120 GB postpaid plan for about 7 years, and during this time I have recommended Turkcell to people around me and used the service with satisfaction. However, for the past 2 years, despite being a long-term and loyal customer, I have not been offered any special discounts or advantageous packages. Instead, my plan price has increased every year, and I keep encountering more expensive options. My contract renewal date expires in 20 days. I contacted customer service, and they told me that continuing with my current plan is the most reasonable option, but that starting from December the price will increase by ₺400 and reach ₺1900. I also checked the Turkcell app and visited the stores, but I couldn’t find any special campaign or discount for me. Until now, I have not received any loyalty benefits or gift packages either. After staying with Turkcell for so many years, not receiving any kind of privilege made me feel let down. I request a personalized, reasonably priced plan or a discounted package (such as 90 GB, 1000 minutes, etc.). Otherwise, I am considering ending my long-term subscription.
I've been a Turkcell Platinum customer for nearly a decade. As of yesterday, my contract expired. In previous years, they would contact me before my contract ended to offer suitable tariffs and packages, but this year, there has been no outreach whatsoever. I had to call customer service myself to n...
I have been using a Turkcell postpaid line since around the year 2000, and I am currently paying ₺431 per month for my Dev Maxi 120 GB package. My current commitment ends on 25 December, and during the renewal phase I was offered a similar package for around ₺520. While I do not find my current pric...
I have been a Turkcell postpaid customer for about 20 years, currently using the Mega+20GB package for which I pay ₺420 per month excluding taxes. The package includes 1000 minutes of talk time. However, new subscribers are offered the exact same package at much lower prices—for example, a new custo...
I am using the Surprise Extra 10 GB plan on my Turkcell postpaid line. My contract expires on September 20, 2025. When I want to renew my contract, I am charged 360₺ for the Full Extra 10 GB package. However, customers who switch carriers or get a new line are offered the Big Festival 10 GB package ...
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