Dear Sir/Madam, I have been a Turkcell postpaid line user for approximately 20 years, during which I accumulated 28,000 points through your loyalty program. However, as of today, I noticed that my points have been reset to zero without any prior notification or consent. This situation has not only undermined the trust I have placed in your brand over the years but also caused significant inconvenience. I have not received any notification via SMS, email, or any other communication channel regarding the reset of my points. Furthermore, I have not initiated any actions related to the use or deletion of these points. These points, accumulated over years of loyalty to your brand, held significant value for me. To resolve this issue, I kindly request the following: 1. A clear and detailed explanation regarding the reason for the reset of my points. 2. The reinstatement of my 28,000 points to my account. 3. Necessary measures to ensure that such an issue does not occur again in the future. I kindly urge you to address this matter promptly and resolve my grievance. I expect a swift and solution-oriented approach from a reputable brand like Turkcell, in line with its commitment to customer satisfaction. Thank you in advance for your attention and support.
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