Dear Sir/Madam, I have been a Turkcell Platinum member for over 15 years. In the past, I used to receive regular SMS notifications whenever my bill was unpaid or paid late. However, in the last 4-5 months, Turkcell has only been sending a single reminder approximately one week before the due date. (An example is attached.) The SMS indicated that the due date was 05.08, but no further reminders were provided in the following days. What is particularly concerning is that on the due date, 05.08, my line was cut off at 00:21, just minutes into the due date. In summary, without any additional notifications, my line has been swiftly cut off multiple times in the early hours of the due date. This has resulted in 4-5 instances this year where a 140 TL reconnection fee has been billed to me. Despite my contract having ended, I have continued to use Turkcell services without a contract for over 45 days, as I have never encountered such issues before. However, I am now in search of a new operator. For over 15 years, I have been a loyal Platinum member, but the lack of adequate reminders and the imposition of an additional 140 TL fee each month without proper notification has severely damaged my trust in Turkcell. When I explained the situation to a customer service representative, I was informed that there was nothing they could do. I request the necessary support on this matter. Thank you.
As a customer who has happily used Turkcell for years and has generally been satisfied with the services provided, I now feel compelled to write this complaint due to a series of issues I've recently encountered. Lately, with significant increases in package prices and consistently high bills due to...
I was using a 50 GB package with a 12-month commitment on my Turkcell postpaid line 0554*****12. My commitment was supposed to end on 09.08.2025, but on 08.08.2025 at 14:40, I switched to another operator. Following this, I was billed a total of ₺1300.59, which included a ₺650.05 early termination f...
Dear Sir/Madam, I have been a Turkcell postpaid line user for approximately 20 years, during which I accumulated 28,000 points through your loyalty program. However, as of today, I noticed that my points have been reset to zero without any prior notification or consent. This situation has not only u...
Received a text message on March 13, 2024, from Turkcell informing me that my bill was ₺353. They warned that if I didn't pay it right away, it would shoot up to ₺3953. The message also provided a phone number to call for further details. I dialed the number and had a chat with a representative. Th...
There is no way I exceeded my internet usage during the specified dates. Unlike in the past, I did not receive any warning messages about my remaining data balance. During those days, I was either at home or at work, both of which have stable Wi-Fi connections, so I had no reason to use mobile data....
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