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Turkcell Superbox Installation Nightmare

Enes
April 16, 2024 7:31 PM19

Today, on April 16, 2024, it has been 10 days since Turkcell attempted to install a Superbox internet service at my home. Unfortunately, they have not been successful in completing the installation. Whenever I make a call, their response is always the same: "Apologies, sir, we will promptly come and establish the connection." They have been avoiding people and consistently telling falsehoods for the past 10 days, which is regrettable.

April 16, 2024 7:34 PM (2 minutes after complaint)

Dear Customer, We will review your request and provide you with information as soon as possible. Sincerely, Turkcell

April 17, 2024 8:02 AM

Dear Valued Customer, We have forwarded your request to the relevant channel for evaluation. We would like to inform you that you will be notified once the review is complete, and we kindly ask you to wait a little longer. You can submit any information, suggestions, opinions, and solution requests regarding our products and services through the "Help - Submit New Request" section in our Turkcell application. Sincerely, Turkcell

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