I can't cancel the data package that I activated through the dealer and their technical support for the data line I use. For some reason, only Platinum packages with voice message options, etc., are available in the Turkcell app. When I try to call, I get a message saying, "You cannot connect to a customer representative because you didn’t call from the number you're using." Despite all my research, I haven't been able to figure out what level of intelligence or brain development is required to request a call from a data line. Since I cannot reach Turkcell, I expect them to contact me and provide information about this intelligence/brain development program. If they post this program information publicly here, others might benefit as well. I invite Turkcell to share this knowledge that will benefit humanity. And let me remind you, my original request was for someone who can change my package to contact me.
I've been a Turkcell Platinum customer for nearly a decade. As of yesterday, my contract expired. In previous years, they would contact me before my contract ended to offer suitable tariffs and packages, but this year, there has been no outreach whatsoever. I had to call customer service myself to n...
Hello, About 3 months ago, I transferred my number to Turkcell using the number porting process. Unfortunately, I made the mistake of selecting the wrong tariff, which ended up restricting me to a mere 10 GB of data. Regrettably, I couldn't make any changes afterwards. Unfortunately, I've been infor...
I bought a new line from Turkcell, but I didn’t receive any information regarding the activation process, and my application ended up being canceled. When I reached out to customer service, one representative informed me that activation would occur within 15 days, while another mentioned that it wou...
I have been experiencing some issues with Turkcell's campaigns. The campaigns are being terminated prematurely, and when I try to switch to them, I get the message "This package is not available to you." I have never encountered this issue before. Additionally, when I try to take advantage of anoth...
I ported my mobile line to Turkcell about two months ago, and since then I have been constantly experiencing serious network problems. My line almost never has proper reception, and I cannot make clear calls anywhere. People often cannot hear my voice, my calls drop, and I cannot use the line proper...
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