Problems with Turkcell Service - Request for Fix
On July 30, my spouse and I switched to Turkcell, but neither of our lines works at home. Sometimes we get a signal for 1-2 bars, but then it drops to 3G. Due to the lack of service, we are considering switching back to our previous operator. However, Turkcell is threatening us with a cancellation fee! I explained that I had the right to cancel due to poor service, but they refused to understand.
I plan to take this matter to the Consumer Rights Court. I have also reported my complaints to CİMER and BİMER. I am determined to pursue this issue with Turkcell. I am in contact with news channels to expose this injustice with documentation.
Please be aware of my situation.
Dear Valued Customer, We will review your request and provide you with information as soon as possible. Best regards, Turkcell
Dear Customer, In order for us to conduct an investigation in the area you have reported, we kindly ask you to share the details through our Turkcell application under the section "Help - Call Connection Control - Submit Request." You can track the latest status of your complaint in the "My Requests" section. Best regards, Turkcell
