I constantly have speed problems with Turkcell. I supposedly have a 100 Mbps unlimited connection; I can receive 10 Mbps data on a wired connection. I report a problem almost every two or three days, they say the team will come and look. Then they say the team has looked; either it is not fixed or the same problem repeats two days later. They cannot find a permanent solution! They also say it will be checked within 24 hours every time, I lose my job all the time during this time! The wireless connection is also constantly at low speeds, it is not efficient at all! I pay my bill every penny and on time, but I cannot receive the service I was promised! Everyone in customer service is very kind and does their best to solve the problem, but your technical team or infrastructure must be very bad because this problem keeps repeating! I want a permanent solution, I am tired of opening a problem report and not being able to solve it! I have been a new subscriber for about 2-3 months, but if this continues, I will choose another internet service provider, taking into account the loss of canceling the contract, and I will never use Turkcell products again! I will share this negative situation I am experiencing with all my family, friends and people around me.
About 10 days ago, I switched from Türk Telekom to Turkcell, and my entire family also transferred their lines to Turkcell. However, at our address, we constantly experience signal problems both inside and outside the house. Despite using a 60 GB plan costing ₺420, we can barely use the internet. It...
I’ve been facing an internet issue with my Turkcell line, and even after reaching out to their customer service multiple times, I’m still left without a resolution. Every time I reach out, I'm met with the same response: just wait for the results of a technical review—yet there’s never any progress....
I am using Turkcell Superbox, but my internet speed is not even 1 Mbps. I had the same problem before; I call customer service, they do something to the modem, and the internet works properly for one day. However, the same problem continues on the second day. I feel like I'm stuck in a loop where no...
I have been a Turkcell user for years, I had no problems until the end of December and was using it very well, in order to benefit from the campaign, I went to a different operator for my 2 lines at the end of December and came back to Turkcell without even a week, I have been having network problem...
I ported my mobile line to Turkcell about two months ago, and since then I have been constantly experiencing serious network problems. My line almost never has proper reception, and I cannot make clear calls anywhere. People often cannot hear my voice, my calls drop, and I cannot use the line proper...
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