I requested a replacement SIM card and it was delivered to me. However, when I inserted the card, I noticed that the line had not been active since 12 PM.
I investigated the issue and found out that the barcode number of the sent card did not match the one in the system. I was told that the problem would be resolved within two hours; however, it is now 8:45 PM and the issue has still not been resolved.
I had confidently destroyed my old line, so now my family, friends, and work colleagues cannot reach me. I am not satisfied with the quality of service from Turkcell.
The customer representatives keep talking about urgency, but there is no result from this urgency. I think they do not deserve the fees they charge and they are unnecessarily victimizing people.
I will also report my complaint to CİMER and I expect this negative experience to be compensated. I also do not accept the billing for today's service.
I think people should be careful when getting or transferring SIM cards.
In February 2024, I requested help from Turkcell customer services regarding the fact that people who call me have been receiving a notification saying "Vodafone registered number cannot be found" and no messages have been received since the day I bought my new line from the Turkcell dealer. I conta...
I was using an e-SIM on my Turkcell line. Since my phone broke, I went to Turkcell branch about 15 days ago to switch to a physical SIM card. The staff member there said that the chip on my new ID card was faulty and therefore they could not issue a physical SIM. They did not accept my driver’s lice...
I wanted to transfer my line to Turkcell and submitted a request through the mobile app. I received my new SIM card, but when I tried to contact customer service, I was constantly told, "I am transferring you to the relevant department," and kept waiting without any real assistance. No one helped or...
I applied for a number porting process at a Turkcell store, and I was given a SIM card. After the number porting was completed, I inserted the SIM card into my phone, only to find that a different number appeared on the SIM card. My number shows as deactivated. Despite calling customer service 4-5 t...
I’ve been facing an internet issue with my Turkcell line, and even after reaching out to their customer service multiple times, I’m still left without a resolution. Every time I reach out, I'm met with the same response: just wait for the results of a technical review—yet there’s never any progress....
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