Turkcell - Faulty SIM Card, Bad Customer Service
I requested a replacement SIM card and it was delivered to me. However, when I inserted the card, I noticed that the line had not been active since 12 PM.
I investigated the issue and found out that the barcode number of the sent card did not match the one in the system. I was told that the problem would be resolved within two hours; however, it is now 8:45 PM and the issue has still not been resolved.
I had confidently destroyed my old line, so now my family, friends, and work colleagues cannot reach me. I am not satisfied with the quality of service from Turkcell.
The customer representatives keep talking about urgency, but there is no result from this urgency. I think they do not deserve the fees they charge and they are unnecessarily victimizing people.
I will also report my complaint to CİMER and I expect this negative experience to be compensated. I also do not accept the billing for today's service.
I think people should be careful when getting or transferring SIM cards.
Dear Customer, We will review your request and provide you with information as soon as possible. Best regards, Turkcell
Dear Customer, Your application to our customer service is under review, and you will be informed once it is concluded. You can use the Turkcell application for any needs related to our products and services. Sincerely, Turkcell
Are you kidding me? Who in their right mind would wait for you? Of course, I canceled it after the 24-hour period ended. I can't deal with your ridiculous way of working.
