I was using an e-SIM on my Turkcell line. Since my phone broke, I went to Turkcell branch about 15 days ago to switch to a physical SIM card. The staff member there said that the chip on my new ID card was faulty and therefore they could not issue a physical SIM. They did not accept my driver’s license as an alternative ID, and although I had my ID card with me, they refused to process anything just because the chip was malfunctioning. I cannot get an appointment at the civil registry office in my district due to heavy demand, and even if I manage to book one, receiving a new ID will take at least 10 days. During this period, I cannot use my line at all, no one can reach me, yet my bill continues to be charged regularly and I am forced to pay for a service I cannot use. Being unable to access my line solely because of a faulty ID chip—and not being offered any alternative verification solution—creates a major inconvenience for me. I request that Turkcell issue my physical SIM card using my driver’s license, my current ID, or another reasonable verification method, restore access to my line as soon as possible, and compensate me for the billing charges during the time I was unable to use my line. My number is 0542*****34. I am facing a serious problem and urgently need this resolved—my SIM card should not be dependent on a chip.
Yesterday, I went to the Turkcell Özkanlar branch in Bayraklı, İzmir, to activate an eSIM for my Motorola Edge 50 Neo device. However, even though the eSIM activation was not completed, ₺160 was charged to my credit card and my phone remained without service. During this process, I contacted both BT...
I applied for a number porting process at a Turkcell store, and I was given a SIM card. After the number porting was completed, I inserted the SIM card into my phone, only to find that a different number appeared on the SIM card. My number shows as deactivated. Despite calling customer service 4-5 t...
On Tuesday, August 12, I applied online to transfer my number to Turkcell and requested it as an eSIM. On Thursday, August 14, at 10:45 a.m., my number was transferred to Turkcell. However, when I tried to enter the provided eSIM information into my iPhone 16E, I received the error message: “This co...
I requested a replacement SIM card and it was delivered to me. However, when I inserted the card, I noticed that the line had not been active since 12 PM. I investigated the issue and found out that the barcode number of the sent card did not match the one in the system. I was told that the problem...
I'd like to talk about my experience with Turkcell and their e-SIM service that I'm using. The physical SIM card in the same room connects to the internet just fine, but the e-SIM isn't working at all. Charging fees is quick and easy, but when it comes to getting service, all I get are excuses like ...
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