Turkcell Canceled My New Line Application Without Clear Activation Information
I bought a new line from Turkcell, but I didn’t receive any information regarding the activation process, and my application ended up being canceled. When I reached out to customer service, one representative informed me that activation would occur within 15 days, while another mentioned that it would be canceled if not activated within 20 days. How was I meant to find out this information—by just taking a wild guess? I submitted a complaint request to address the issue, but I was informed that it wasn’t processed since providing this information wasn’t required. I was really confused and upset due to the unclear communication. I paid for a service that I was unable to use, and the lack of clarity led to a lot of frustration. I hope this matter gets sorted out quickly, or I may have to rethink my choice of Turkcell.
When Turkcell customer service called me, they said there was no need to provide information about the line activation process. They claim that if you choose e-government approval when placing an online order, you must approve it within 15 days, but I just checked your website, and there is no such information. You are misleading people and providing incomplete information.
They responded and said that Turkcell constantly changes this period and expects customers to activate it at the latest a few hours after receiving the line. I said, "How are we, as customers, supposed to access this information? It's not written anywhere." They told me that they would only offer this situation as a suggestion. They did not help me in any way, and I am still aggrieved.
