I bought a new line from Turkcell, but I didn’t receive any information regarding the activation process, and my application ended up being canceled. When I reached out to customer service, one representative informed me that activation would occur within 15 days, while another mentioned that it would be canceled if not activated within 20 days. How was I meant to find out this information—by just taking a wild guess? I submitted a complaint request to address the issue, but I was informed that it wasn’t processed since providing this information wasn’t required. I was really confused and upset due to the unclear communication. I paid for a service that I was unable to use, and the lack of clarity led to a lot of frustration. I hope this matter gets sorted out quickly, or I may have to rethink my choice of Turkcell.
I applied to transfer my 4 Vodafone-registered lines to Turkcell through Turkcell.com.tr. However, I received a message stating that my applications were canceled because the delivery of the new SIM cards by the courier was delayed. On Turkcell's information page about number portability, it clearly...
Turkcell claimed that it was never stated I would only pay ₺92 without mentioning the new line fee. They also said the line was registered as a child line, which could be canceled anytime without any fees. It has been a month now, and I want to cancel my line, but I am being charged for a new line f...
I have been using Turkcell for my internet service, but after relocating to my new address, they did not activate my connection. It’s been 25 days, and I’m still waiting for my internet to be set up at home. I reached out to customer service several times, and every time I received the same response...
I recently ported my line to Turkcell. I noticed that although Turkcell claims to be the leader in coverage in Turkey, it does not have reception where my workplace is located. I frequently experience interruptions in calls and internet service. Just like in Turkey in the 1990s, I find myself consta...
I am writing to express my dissatisfaction with Turkcell concerning the migration of my Vodafone line. My Vodafone line was closed on December 5th, yet Turkcell has not activated my new line even after two days. This resulted in my mobile line being non-functional, leading to considerable hassle. I ...
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