I applied to Turkcell online to port my number on 17.12.2024. The SIM card arrived exactly 21 days later. When I attempted to complete the transfer process via e-Devlet, I received a message stating that my porting request had timed out and been canceled, and that I needed to reapply. I initiated the transfer to take advantage of year-end packages, but since their validity period has expired, I can no longer get those packages at those prices. I contacted customer service and opened a request, and they said I would receive a response within 72 hours. It has been seven days now, and no one has contacted me. It’s not my fault the courier delayed the delivery!
I applied to transfer my 4 Vodafone-registered lines to Turkcell through Turkcell.com.tr. However, I received a message stating that my applications were canceled because the delivery of the new SIM cards by the courier was delayed. On Turkcell's information page about number portability, it clearly...
I applied for a number porting process at a Turkcell store, and I was given a SIM card. After the number porting was completed, I inserted the SIM card into my phone, only to find that a different number appeared on the SIM card. My number shows as deactivated. Despite calling customer service 4-5 t...
I ordered a sim card from Turkcell, and it has been marked as out for delivery since November 22, 2024, but it hasn’t shown up yet. The absence of the queue is leading to major communication problems, and this hold-up is affecting my everyday life. It’s been quite a hassle having to make sure someon...
Turkcell Esim has been a complete disappointment. On December 10, 2024, I created request number 173 882 087, but no solution has been provided. After calling Turkcell repeatedly for seven days, I am mentally drained and exhausted. My wife is hesitant to leave the house because her phone is not work...
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