On Tuesday, August 12, I applied online to transfer my number to Turkcell and requested it as an eSIM. On Thursday, August 14, at 10:45 a.m., my number was transferred to Turkcell. However, when I tried to enter the provided eSIM information into my iPhone 16E, I received the error message: “This code is no longer valid. Contact your carrier for more information,” and the eSIM could not be added. I called Turkcell customer service, and they said there was no issue with the provided eSIM. When I insisted, they created a technical support request and stated I would be contacted within 48 hours, but no new code was provided. Since I use my number for work and need to receive verification codes on my phone, I am currently unable to work. This situation has caused me significant inconvenience. I believe the problem originates from Turkcell and urgently request that my grievance be resolved.
I had been using Turkcell eSIM for three years when I traveled abroad for work and exchanged my old phone for a new one. I successfully transferred other eSIM profiles, including international ones, but neither I nor the Apple representative could transfer my Turkcell eSIM, as the transfer was not s...
On August 31, I applied online to transfer my line to Turkcell and requested an eSIM. I installed the eSIM on my phone, but when trying to activate it through e-Devlet, I repeatedly encounter a 'MERNIS' error. I visited a Turkcell store and also contacted customer service, but no solution was provid...
I was using an e-SIM on my Turkcell line. Since my phone broke, I went to Turkcell branch about 15 days ago to switch to a physical SIM card. The staff member there said that the chip on my new ID card was faulty and therefore they could not issue a physical SIM. They did not accept my driver’s lice...
Yesterday, I went to the Turkcell Özkanlar branch in Bayraklı, İzmir, to activate an eSIM for my Motorola Edge 50 Neo device. However, even though the eSIM activation was not completed, ₺160 was charged to my credit card and my phone remained without service. During this process, I contacted both BT...
I applied to transfer my 4 Vodafone-registered lines to Turkcell through Turkcell.com.tr. However, I received a message stating that my applications were canceled because the delivery of the new SIM cards by the courier was delayed. On Turkcell's information page about number portability, it clearly...
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