I decided to port my Vodafone line to Turkcell and took advantage of the 30th Anniversary Campaign at the last minute. I applied online, and the SIM card was delivered to my home. I followed the instructions to activate the SIM, but when I accessed the e-Government platform, I saw that there were two applications. Thinking it was a duplicate, I accepted one and rejected the other, only to find out in the next step that my application was canceled.
Despite multiple calls to customer service, I couldn’t get any resolution, and I was redirected to new plans that are two to three times more expensive. Since my Vodafone plan has expired, I urgently need this issue to be resolved and my plan to be activated as intended. My previous plan was ₺235 with 20 GB of internet and 1000 minutes of talk time. I expect this issue to be resolved promptly. This is not the first time; many people are facing similar problems. Turkcell, we need a solution.
I applied to transfer my 4 Vodafone-registered lines to Turkcell through Turkcell.com.tr. However, I received a message stating that my applications were canceled because the delivery of the new SIM cards by the courier was delayed. On Turkcell's information page about number portability, it clearly...
I am a Turkcell subscriber. I signed up for a one-year subscription between 25.08.2023 and 25.08.2024 at a discounted rate of ₺152. On 01.08.2024, I was contacted by Turkcell and informed that my contract had expired and needed to be renewed. I renewed it at a rate of ₺280. However, 15 days later, I...
I was a Vodafone user before switching to Turkcell, and this is my second month with them, but I’ve never experienced such poor service. My monthly 25 GB of data suddenly ran out within 6-7 days. I thought maybe I left something open by mistake, so I paid ₺320 for an additional 10 GB on September 18...
I am writing to express my dissatisfaction with Turkcell concerning the migration of my Vodafone line. My Vodafone line was closed on December 5th, yet Turkcell has not activated my new line even after two days. This resulted in my mobile line being non-functional, leading to considerable hassle. I ...
I applied to Turkcell online to port my number on 17.12.2024. The SIM card arrived exactly 21 days later. When I attempted to complete the transfer process via e-Devlet, I received a message stating that my porting request had timed out and been canceled, and that I needed to reapply. I initiated th...
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