For about four months since switching to a Turkcell postpaid line, my internet data runs out very quickly, and the commitment fees are extremely high. Additionally, the signal strength in Gaziantep is quite weak, and this issue has been ongoing. I also have trouble reaching customer service, and no solutions are provided. Because of these problems, I want to cancel my line but do not want to pay any cancellation fee. I request that my issue be resolved and that the necessary procedures be carried out without any additional charges.
I ported my mobile line to Turkcell about two months ago, and since then I have been constantly experiencing serious network problems. My line almost never has proper reception, and I cannot make clear calls anywhere. People often cannot hear my voice, my calls drop, and I cannot use the line proper...
I am using a Superbox from a company called Turkcell, and I have been facing numerous problems since the day I purchased it. The internet speed is very slow, and I cannot use the internet consistently. Despite contacting Turkcell customer service multiple times, no effective solution has been provid...
I was attempting to buy an extra package from Turkcell Mobile when I accidentally ended up with a yearly postpaid contract on my account. Upon reachin...
I submitted a request to switch my Turkcell line to prepaid, but they didn’t process it. I called customer service a second time to cancel the request immediately, and they told me another department would call me. I asked to be transferred directly, but they didn’t connect me. I told them to create...
My Turkcell SUPERBOX wireless internet service (number 534690****) has been down for 6 days, and despite multiple calls to customer service, there has been no resolution. I have contacted them numerous times, explaining the issue in detail, but no concrete steps have been taken to fix the problem. W...
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