Turkcell Superbox Has Been Down for 6 Days and I Am Being Charged to Cancel It
My Turkcell SUPERBOX wireless internet service (number 534690****) has been down for 6 days, and despite multiple calls to customer service, there has been no resolution. I have contacted them numerous times, explaining the issue in detail, but no concrete steps have been taken to fix the problem. When I asked to cancel the service, I was told that I would be charged a penalty fee for early termination. I find it unreasonable to be charged for a service that hasn’t been functioning for almost a week, and on top of that, face a cancellation fee for wanting to end a service that isn't working. I simply want the service restored or the freedom to cancel without penalty. I hope Turkcell can resolve this fairly and promptly.
