I was attempting to buy an extra package from Turkcell Mobile when I accidentally ended up with a yearly postpaid contract on my account. Upon reaching out to customer service for cancellation, I was told that a termination fee of ₺4,000 would be added to my bill. This situation is completely unacceptable, as I did not intentionally activate the contract. I would like to cancel this agreement without incurring any penalties, please. I have always been a dedicated customer and was surprised to face this kind of problem. If this issue isn't resolved, I will have to consider taking legal action to address it. I trust that Turkcell will address this issue appropriately.
My contract with Turkcell was about to expire in August 2024, so I just switched carriers. Unfairly, I was surprised to see a substantial cost of ₺1813. Turkcell was notified of my intention to complain with the Consumer Arbitration Committee and, if required, to pursue legal action. I felt let down...
I switched to a Turkcell postpaid plan after being assured repeatedly—both at branches and through the app—that I could cancel within one month without incurring any fees. Trusting this, I decided to move back to Türk Telekom just three days later. However, I received a bill on January 10, 2025, sta...
I wanted to cancel my Turkcell Superbox subscription today because I was not satisfied with the service. During my call with customer service, I was told that the early termination fee would be ₺2,300 and that this amount could increase in the coming days. Immediately after confirming the cancellati...
I was using a 50 GB package with a 12-month commitment on my Turkcell postpaid line 0554*****12. My commitment was supposed to end on 09.08.2025, but on 08.08.2025 at 14:40, I switched to another operator. Following this, I was billed a total of ₺1300.59, which included a ₺650.05 early termination f...
On May 25, 2024, my Turkcell postpaid plan was renewed. My 20 GB plan was exhausted in just 6 days. Turkcell claims it's due to my usage, but I've been using the same plan for months, and it's impossible for me to finish it in 6 days. That's the first issue. The second issue is when I tried to canc...
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