In June, I applied to renew my contract from one of the Istanbul Turkcell dealers. I chose one of the packages offered to me with 10 GB internet per month. However, in July, I found out that I was subscribed to the annual package with a message saying "your 120 GB quota has been used, this much is left." The dealer who made the transaction never informed me that I subscribed to the annual package. I only need mobile internet outside the city in July and August a year. In case I exceeded my quota, I would get by by purchasing an additional package. However, Turkcell cut off my internet connection because I exceeded the annual quota within 3 months. They informed me that my internet would not be turned on at all before 3 months were up. Turkcell, which made an annual subscription without my knowledge and set a quota for itself during the year, made me a victim. I also inform them that I will seek my rights from them through legal means.
I've been a Turkcell customer for over a decade. Every year, a couple of months before my package commitment ends, my internet package starts running out. For example, this year, I have a monthly 30 GB internet quota; it's enough for me for nine to ten months, but in the last two to three months, it...
I was using Turkcell’s "Aynen Favorim 20 GB" monthly package for ₺365 with a one-year commitment. About a month before the end of my contract, even though I hadn’t used the full package, they enrolled me in the same campaign and issued a bill for ₺755. I don’t understand why I was billed for the sam...
I’ve been using Turkcell for about 12 years. My home internet, my father’s line, and my own line are all with Turkcell. Over the years, I’ve also purchased multiple devices from Turkcell. Currently, I’m given 40 GB of internet for a bill of at least ₺1000. Meanwhile, a new customer can get 90 GB for...
I was a Vodafone user before switching to Turkcell, and this is my second month with them, but I’ve never experienced such poor service. My monthly 25 GB of data suddenly ran out within 6-7 days. I thought maybe I left something open by mistake, so I paid ₺320 for an additional 10 GB on September 18...
I am raising a complaint regarding my 26 GB data plan with Turkcell, which I've used for 10 months without issue until the last two months, during which my data has run out unusually fast. Last month, my package was depleted quicker than expected, despite only using social media, browsing, and occas...
Comments