I changed my Turkcell line to a postpaid line, and when I tried to set up an automatic payment, I received a warning that an existing automatic payment order was already in place. I contacted the bank that appeared to be handling the payment, both by phone and in person at a branch, but they confirmed that no such order existed. For the past three days, I have been speaking with Turkcell customer representatives, but each person directs me to someone else without providing any solution. As a result, I cannot set up my billing date and payment. Either someone mistakenly set up a payment under my number, or there’s a system error. I expect this confusing issue to be resolved promptly.
I submitted a request to switch my Turkcell line to prepaid, but they didn’t process it. I called customer service a second time to cancel the request immediately, and they told me another department would call me. I asked to be transferred directly, but they didn’t connect me. I told them to create...
I took over the Turkcell line on September 17, 2024. However, after taking over the line, they transferred the bill from the previous user to me and are not making any corrections. I have contacted customer service multiple times, but they keep giving me vague answers. Despite the usage being mine, ...
On October 13, 2025, an incorrect charge of 3,420₺ was applied to my Turkcell postpaid line, and my line was subsequently disconnected. I have experienced a similar issue before, and this is the second time it has happened. I contacted customer service to dispute the charge, but I received a negativ...
I attempted to port my phone number to Turkcell using their website. Despite inputting my information accurately, I consistently receive an error message stating that my number is not eligible for postpaid line transfer. For more information, please contact 0532**32 00 00. I've been trying to get in...
I switched to Turkcell with my line number 545280***49 on March 20. My first bill was issued on April 10, marking the end of the first month of my contract. The second bill was issued on May 10, completing the second month. Strangely, a billing cycle change request was made through the Turkcell app ...
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