Turkcell E SIM Activation Error
I attempted to port my phone number to Turkcell using their website. Despite inputting my information accurately, I consistently receive an error message stating that my number is not eligible for postpaid line transfer. For more information, please contact 0532**32 00 00. I've been trying to get in touch with Turkcell, but they just can't seem to resolve the issue. I've been informed that there's a restriction on my account, even though I've already closed all my lines with previous operators and have no outstanding debts. I'm confused about whether I should be the one making the effort to switch to Turkcell or if it's their responsibility.
Dear Customer, We will review your request and provide you with information as soon as possible. Best regards, Turkcell
There is a restriction due to the old number I used, 5445380081. I last transferred this number to Turkcell, and it has no outstanding debt. It has been shown as closed since 2019.
Hello, We kindly ask you to submit your wet-signed petition explaining the issue and a photocopy of your ID. Our teams will review it and provide you with information. Best regards, Turkcell
"I am not a Turkcell customer, there is a customer login on the site you sent."
Due to a reason that is not my fault, they are dragging me from one place to another. Transferring a number shouldn't be this difficult.
