I attempted to port my phone number to Turkcell using their website. Despite inputting my information accurately, I consistently receive an error message stating that my number is not eligible for postpaid line transfer. For more information, please contact 0532**32 00 00. I've been trying to get in touch with Turkcell, but they just can't seem to resolve the issue. I've been informed that there's a restriction on my account, even though I've already closed all my lines with previous operators and have no outstanding debts. I'm confused about whether I should be the one making the effort to switch to Turkcell or if it's their responsibility.
Whenever I attempt to apply to Turkcell online, I am greeted with an information message stating that my number is not eligible for transfer to a postpaid number. Even though the system number meets all the required conditions within its structure, I am unable to transfer it. I would appreciate your...
I changed my Turkcell line to a postpaid line, and when I tried to set up an automatic payment, I received a warning that an existing automatic payment order was already in place. I contacted the bank that appeared to be handling the payment, both by phone and in person at a branch, but they confirm...
I submitted a request to switch my Turkcell line to prepaid, but they didn’t process it. I called customer service a second time to cancel the request immediately, and they told me another department would call me. I asked to be transferred directly, but they didn’t connect me. I told them to create...
On June 14, 2024, I went ahead and submitted my application on the Turkcell online services website to transfer my phone number 0532 3XX XX X3 to Turkcell. I also requested to activate it using an e-SIM card. Unfortunately, I haven't received any update or notification from Turkcell regarding my req...
I applied online and at the dealership to transfer my three postpaid lines, which are registered to me, from Vodafone to Turkcell. However, I was informed that the transfer could not be completed because a Turkcell number, 531961****, which I do not know when or how it was removed, does not use, and...
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