I took over the Turkcell line on September 17, 2024. However, after taking over the line, they transferred the bill from the previous user to me and are not making any corrections. I have contacted customer service multiple times, but they keep giving me vague answers. Despite the usage being mine, I keep receiving calls from different numbers asking me to make a payment. It feels like no one is taking responsibility for this mistake. I've even provided proof of my usage, but nothing has changed. I've been waiting for a resolution to this issue for 5 months.
Received a text message on March 13, 2024, from Turkcell informing me that my bill was ₺353. They warned that if I didn't pay it right away, it would shoot up to ₺3953. The message also provided a phone number to call for further details. I dialed the number and had a chat with a representative. Th...
I am currently facing an issue with Turkcell, as my paid bill is still showing as unpaid because of their malfunctioning system. This situation is incredibly frustrating as I have clear proof of payment, but their system just won't recognize it. I reached out to customer service several times, but t...
I changed my Turkcell line to a postpaid line, and when I tried to set up an automatic payment, I received a warning that an existing automatic payment order was already in place. I contacted the bank that appeared to be handling the payment, both by phone and in person at a branch, but they confirm...
I transferred my service at the Okmeydanı Turkcell branch on May 3, 2024, and was charged ₺750 for the transfer process. Additionally, they demanded over ₺500, claiming it was from 2016 and not visible on e-government platforms. When I tried to pay by card, I was forced to make a cash payment with s...
Hello, in May 2024, I transferred our company's phone lines from Vodafone to Turkcell. However, Turkcell is not adhering to the offer prices provided or the contract signed when our lines were transferred. I have not received any response to my application dated July 1, 2024, with the reference numb...
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