Persistent Internet Issues with Turkcell E-SIM - Requesting Physical SIM Replacement
After switching to Turkcell operator via online channels on 24.01.2024, I experienced frequent internet disconnections despite setting changes and troubleshooting steps. Numerous attempts to resolve the issue through phone calls and online correspondence yielded no solution. Research revealed that many E-SIM users faced similar problems. Requesting a physical SIM replacement, I encountered hurdles, with Turkcell citing warranty limitations and E-SIM characteristics. The persistent outages disrupt my work, demanding constant phone monitoring. I urge Turkcell to provide a free physical SIM replacement or ensure penalty-free continuity if the issue persists unresolved.
Dear Valued Customer, We will review your request and provide you with information as soon as possible. Sincerely, Turkcell
Dear Customer, Your request submitted to our customer service regarding the issue is being reviewed, and you will be provided with written information once it is concluded. You C. view the responses in the "Consumer Complaints > Complaint Tracking" section. You C. submit any information, suggestions, opinions, and solution requests related to our products and services by selecting the "Help - Submit New Request" steps within our Turkcell application, and you C. check the status of your requests in the "My Requests" section. Sincerely, Turkcell
You have proven to be a company that avoids addressing issues with empty and standard responses, showing no concern for customer grievances. I would like to thank you for your attention and interest here, but you absolutely and not in the slightest deserve it. I paid for and received the physical card, and the problem was resolved. Your empty words were not needed. I will share my grievance and your lack of interest in every situation and on every platform.
