On June 14, 2024, I went ahead and submitted my application on the Turkcell online services website to transfer my phone number 0532 3XX XX X3 to Turkcell. I also requested to activate it using an e-SIM card. Unfortunately, I haven't received any update or notification from Turkcell regarding my request. Even though I've been trying to resolve this issue urgently by contacting customer service and visiting nearby Turkcell stores, my line is still inactive. They advertise themselves as providers of technology services, but my experience with them has been quite underwhelming.
Turkcell Esim has been a complete disappointment. On December 10, 2024, I created request number 173 882 087, but no solution has been provided. After calling Turkcell repeatedly for seven days, I am mentally drained and exhausted. My wife is hesitant to leave the house because her phone is not work...
In February 2024, I requested help from Turkcell customer services regarding the fact that people who call me have been receiving a notification saying "Vodafone registered number cannot be found" and no messages have been received since the day I bought my new line from the Turkcell dealer. I conta...
On August 31, I applied online to transfer my line to Turkcell and requested an eSIM. I installed the eSIM on my phone, but when trying to activate it through e-Devlet, I repeatedly encounter a 'MERNIS' error. I visited a Turkcell store and also contacted customer service, but no solution was provid...
I applied to Turkcell online to port my number on 17.12.2024. The SIM card arrived exactly 21 days later. When I attempted to complete the transfer process via e-Devlet, I received a message stating that my porting request had timed out and been canceled, and that I needed to reapply. I initiated th...
After switching to Turkcell operator via online channels on 24.01.2024, I experienced frequent internet disconnections despite setting changes and troubleshooting steps. Numerous attempts to resolve the issue through phone calls and online correspondence yielded no solution. Research revealed that m...
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