Ever since I started using a Turkcell line in November 2023, I've been dealing with nonstop issues. Some of the issues I've been experiencing are dropped calls, unreliable internet connection, calls getting disconnected, difficulty in making calls, and people not being able to reach me despite my phone being on. I never had these problems with my previous provider.
When I tried to cancel my line, they told me about an early termination fee because of my contract. I was really hoping that Turkcell would deliver top-notch service, but unfortunately, they haven't provided any solutions. A representative from Turkcell mentioned that there may be some problems with certain Samsung devices and advised me to send my phone for service. But my device isn't the problem—the issue is with the Turkcell line. In my opinion, I would advise against choosing Turkcell based on my personal experience.
As a customer who has happily used Turkcell for years and has generally been satisfied with the services provided, I now feel compelled to write this complaint due to a series of issues I've recently encountered. Lately, with significant increases in package prices and consistently high bills due to...
I ported my mobile line to Turkcell about two months ago, and since then I have been constantly experiencing serious network problems. My line almost never has proper reception, and I cannot make clear calls anywhere. People often cannot hear my voice, my calls drop, and I cannot use the line proper...
I am highly unhappy with Turkcell's service. In this day and age, one would expect a top GSM company to have resolved its network problems. However, that is not the reality we are facing in 2024. Even though Turkcell is one of the pricier choices in Turkey, its network performance is surprisingly po...
I recently ported my line to Turkcell. I noticed that although Turkcell claims to be the leader in coverage in Turkey, it does not have reception where my workplace is located. I frequently experience interruptions in calls and internet service. Just like in Turkey in the 1990s, I find myself consta...
I recently switched my line to Turkcell, expecting improved service, but I quickly encountered problems with voice quality. The sound quality was so poor that I struggled to have a proper conversation, which was both surprising and disappointing, especially given Turkcell's reputation. I reached out...
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