Dear Sir/Madam, I'm sending this matter to you to express my indifference. I'm deeply disappointed by the negative experiences I've had with the (E-SIM) activation code. The problem I'm experiencing is that the E-SIM activation code isn't being added to the device. You call customer service and they can't find a solution, but they direct you to the dealer. After going to the dealer, you're left confused about the E-SIM feature. Time is precious to everyone. You set up a system, and you use it. Has your company seriously interrupted this process? I request that the necessary testing be carried out and my complaint resolved as soon as possible. I look forward to hearing from you as soon as possible, as a way of conveying your commitment to customer satisfaction. I wish you continued success. Email: ayassyt***@gmail.com
On Tuesday, August 12, I applied online to transfer my number to Turkcell and requested it as an eSIM. On Thursday, August 14, at 10:45 a.m., my number was transferred to Turkcell. However, when I tried to enter the provided eSIM information into my iPhone 16E, I received the error message: “This co...
I have been trying to get an e-Sim from Turkcell for exactly 60 days. My requests numbered 171707378 and 171659218, which I made to the Turkcell customer representative, were not provided with a solution and unfortunately, no positive response was given. It does not support the Turkcell application ...
I requested a replacement SIM card and it was delivered to me. However, when I inserted the card, I noticed that the line had not been active since 12 PM. I investigated the issue and found out that the barcode number of the sent card did not match the one in the system. I was told that the problem...
Dear Sir/Madam, I have been a Turkcell postpaid line user for approximately 20 years, during which I accumulated 28,000 points through your loyalty program. However, as of today, I noticed that my points have been reset to zero without any prior notification or consent. This situation has not only u...
I'd like to talk about my experience with Turkcell and their e-SIM service that I'm using. The physical SIM card in the same room connects to the internet just fine, but the e-SIM isn't working at all. Charging fees is quick and easy, but when it comes to getting service, all I get are excuses like ...
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