I have been trying to get an e-Sim from Turkcell for exactly 60 days. My requests numbered 171707378 and 171659218, which I made to the Turkcell customer representative, were not provided with a solution and unfortunately, no positive response was given. It does not support the Turkcell application or the e-SIM that can be purchased from the dealer. Dealers said that Turkcell does not offer e-SIM support in Ankara, and Turkcell customer services told me to buy e-SIM from another province other than Ankara. When I asked which city, they said they could not share the city information and asked me to visit dealers in other provinces other than Ankara. Even though I called many times and opened records dozens of times, Turkcell remained indifferent to this situation. I want Turkcell to bring e-SIM support to Ankara.
I have visited six different Turkcell stores in the Büyükçekmece and Beylikdüzü districts of Istanbul over the past week to obtain the twin SIM card service promoted on Turkcell’s official website. However, every store informed me that they do not have twin SIM cards available, and as a result, I wa...
I was using an e-SIM on my Turkcell line. Since my phone broke, I went to Turkcell branch about 15 days ago to switch to a physical SIM card. The staff member there said that the chip on my new ID card was faulty and therefore they could not issue a physical SIM. They did not accept my driver’s lice...
I had been using Turkcell eSIM for three years when I traveled abroad for work and exchanged my old phone for a new one. I successfully transferred other eSIM profiles, including international ones, but neither I nor the Apple representative could transfer my Turkcell eSIM, as the transfer was not s...
Yesterday, I went to the Turkcell Özkanlar branch in Bayraklı, İzmir, to activate an eSIM for my Motorola Edge 50 Neo device. However, even though the eSIM activation was not completed, ₺160 was charged to my credit card and my phone remained without service. During this process, I contacted both BT...
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