Received a text message on March 13, 2024, from Turkcell informing me that my bill was ₺353. They warned that if I didn't pay it right away, it would shoot up to ₺3953. The message also provided a phone number to call for further details.
I dialed the number and had a chat with a representative. The representative informed me that my bill was a result of a technical glitch and that I didn't actually have any outstanding balance. He said sorry for the inconvenience and assured that the issue would be taken care of.
But the very next day, I got another text from Turkcell saying that my account had been handed over to a collections agency. I received a message warning me that failure to promptly settle my bill would result in legal consequences.
I'm really frustrated with how Turkcell has dealt with this situation. At first, I was informed that I didn't have any outstanding balance. However, things took a turn when I received a rather intimidating message, warning me about potential legal action. This is not okay.
In December 2022, Turkcell Corporate sent a field team to renew our contracts, promising X reductions if we subscribed to ten lines, each with its own quota. Despite our lack of necessity, they persuaded us and agreed to a payment of roughly ₺900. However, in January 2023, we received a bill for alm...
I switched to a Turkcell postpaid plan after being assured repeatedly—both at branches and through the app—that I could cancel within one month without incurring any fees. Trusting this, I decided to move back to Türk Telekom just three days later. However, I received a bill on January 10, 2025, sta...
My contract with Turkcell was about to expire in August 2024, so I just switched carriers. Unfairly, I was surprised to see a substantial cost of ₺1813. Turkcell was notified of my intention to complain with the Consumer Arbitration Committee and, if required, to pursue legal action. I felt let down...
In my Turkcell subscription with the number 0539*****47, I discovered by chance on e-Government that I had a debt of ₺5,030 from August 2023, only two years later. During this period, I was never informed by SMS, call, or mail. After the debt came to light, I contacted both Turkcell customer service...
In October 2023, I purchased a portable modem from the Turkcell store. The staff member at the store clearly told me that the device cost would be reflected on my bill in installments over 24 months and that I did not need to return the device. Trusting this information, I agreed to the process, and...
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