I purchased a Tupperware thermos that started leaking. When I bought it, they assured me it came with a 10-year warranty, but now they say it doesn't cover the thermos. I asked if I could buy the faulty part, but they said it's not available for sale. Am I supposed to throw away a thermos worth around ₺2,000 just because of this part? I trusted the brand and received great service until I purchased the product, but now I'm stuck with this issue. I'm at a loss about how to obtain the replacement part.
After I complained that the lid to my Starbucks Thermos was leaking, they examined the lid and then requested a video showing the problem in action. That was submitted with my approval. However, they subsequently informed me that they were unable to supply the cover because it leaks and there is no ...
Since the lid of my Stanley thermos was broken, I asked for it to be supplied from Kutupayisi, the distributor in Türkiye, for a fee. Kutupayisi company, which gave us a lifetime warranty, is trying to close the issue by saying that they do not have the cover. How can they not have or provide spare ...
I purchased two different thermoses from Starbucks at separate times. The first one was bought about three years ago from the Bodrum Midtown branch, and the second one about a year and a half ago online. Both products were priced above ₺1,000, with one costing around ₺1,300. After using the first t...
I purchased the Stanley Classic NeverLeak Thermos Mug 0.35L in green, trusting its advertised 10-year warranty and premium build quality. However, the lid cracked and broke, making the thermos completely unusable. I contacted Kutupayısı customer service, only to be told there’s nothing they can do—d...
I bought a Stanley thermos two months ago, and now it's leaking. When I went to the store for an exchange, they told me to write to Kutupayısı's website since it's considered a personal product. I did, but I haven't received any response. The product is supposedly covered by a lifetime warranty, but...
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