I ordered a product from the Tumi website, but they sent me the wrong item. It took two days of repeatedly calling the number listed on their site before I finally got a response. Despite acknowledging that the error was on their end, they refused to ship the correct product until I returned the incorrect one.
I promptly sent back the wrong item, but they still haven’t sent me the correct product. I’ve tried calling and emailing multiple times, but no one is responding. This level of customer service is unacceptable, especially when the mistake was theirs. I expect Tumi to resolve this issue immediately by sending the correct item and improving their communication process.
I placed an order on Tumi.com 12 days ago, but one of the three items I purchased was missing. I contacted their support team five times via email, but I received no response. I also filled out the contact form on their website, but there has been no reply. I tried calling their customer service, b...
I purchased a carry-on luggage piece from the Tumi website and opted for their monogramming service. I requested initials on both the tag on top of the suitcase and the side tag. However, when the product arrived, the monogramming was of extremely poor quality. Some parts of the letters were misalig...
I'm filing a complaint against Tumi because they have refused to issue my refund for over two months now. I returned the products exactly as instructed, well within the legal timeframe. Despite this, they continue to delay and ignore my rightful refund. This is completely unacceptable and feels inte...
I purchased a Tumi bag about a year ago, and within just three months, the paint on the buckle began to wear off. On October 14, 2023, I took the bag to the Tumi store at Zorlu Center, requesting either a repair or replacement. After waiting two months, I was finally called back, only to be told tha...
Order Numbers: 425291264011241 and 425265652911756 I want to cancel these orders because the promotion link you provided was not working, leaving me unable to take advantage of the campaign as intended. Despite participating in the promotion twice, it did not work properly, causing inconvenience. ...
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