I'm filing a complaint against Tumi because they have refused to issue my refund for over two months now. I returned the products exactly as instructed, well within the legal timeframe. Despite this, they continue to delay and ignore my rightful refund. This is completely unacceptable and feels intentional at this point.
I’ve followed every step on my end, yet I’m left waiting endlessly with no resolution. Their customer service has been unhelpful, and I feel deliberately ignored. I've even heard that their branches in Turkey may be shutting down soon, which makes this behavior even more troubling. As a customer, I’ve been mistreated and financially harmed. I plan to take legal action if my ₺ refund isn’t processed immediately. Tumi must resolve this now.
I ordered a product from the Tumi website, but they sent me the wrong item. It took two days of repeatedly calling the number listed on their site before I finally got a response. Despite acknowledging that the error was on their end, they refused to ship the correct product until I returned the inc...
I placed an order on Tumi.com 12 days ago, but one of the three items I purchased was missing. I contacted their support team five times via email, but I received no response. I also filled out the contact form on their website, but there has been no reply. I tried calling their customer service, b...
I purchased a Tumi bag about a year ago, and within just three months, the paint on the buckle began to wear off. On October 14, 2023, I took the bag to the Tumi store at Zorlu Center, requesting either a repair or replacement. After waiting two months, I was finally called back, only to be told tha...
I purchased a carry-on luggage piece from the Tumi website and opted for their monogramming service. I requested initials on both the tag on top of the suitcase and the side tag. However, when the product arrived, the monogramming was of extremely poor quality. Some parts of the letters were misalig...
I purchased two Montblanc perfumes worth ₺2669.8 each from Boyner’s online store, but I only received one of them. When I contacted customer service, they said the warehouse would be checked, and I would be updated. It has now been five days, and I have received no follow-up. Despite repeatedly ema...
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