Tumi.com Order Missing Item and No Response to My Emails or Calls

I placed an order on Tumi.com 12 days ago, but one of the three items I purchased was missing. I contacted their support team five times via email, but I received no response. I also filled out the contact form on their website, but there has been no reply.

I tried calling their customer service, but no one answered. This lack of communication from a company that presents itself as professional and sells high-end products is unacceptable.

I am frustrated with their indifference and plan to pursue legal action to resolve this issue. Tumi must take responsibility and address missing items promptly to maintain their reputation and ensure customer satisfaction.